Management is defined as?

Management is defined as?		A Process
	The management process consists of?		the functions of planning, organizing, staffing, directing, and controlling

	The management function that focuses on the future is?		Planning
	What is an example of middle management?		Plant Manager

	Which of the following is not a category of managerial roles discussed by Mintzberg?		Prudential
	Time-and-motion studies and the attempt to find the "one best way" to perform manual work are associated with?		Scientific Management

	People associated with Scientific Management would include?		Taylor and Gilbreth
	Principles of Scientific Management include all but one of the following?		Job Enrichment

	Where were the Hawthorne Studies conducted?		at the Western Electric Co. Hawthorne plant near Chicago, IL
	The idea that there is no one best way of managing which applies to all situations-that the approach needs to be tailored to the situation at hand is called?		Contingency Approach

	What approach to management do these statements suggest? "Everything affects everything else." and "Organizations receive input from the environment and transform them into outputs to that environment."		the Systems Approach
	The environment of organizations includes:		governments, laws, customers, and other organizations

	Stakeholders include:		those who are affected by what the organization does, the organization's owners and management, and members of the community
	To be socially responsible requires that the business decision maker consider?		What is feasible, profitable, socially acceptable, and right

	What is not a form of international business?		mediation and arbitration
	A business corporation with world headquarters in its home country and with semi-autonomous subsidiary companies or businesses in many other countries is frequently called?		Multi-national Firm or Multi-national Corporation

	Name something that would not be part of the planning process		Putting people into the organization structure
	Strategic plans and broad organizational policies would usually be the responsibility of?		top management

	In the hierarchy of plans, strategies would be developed before		operational plans
	Standing plans include which of the following?		policies

	Guides to thinking and decision making include?		policies
	A statement of required or prohibited behavior is called a		rule

	If a 10-year strategic plan is revised each year, always projecting 10-years into the future, this would be an example of?		rolling plan
	Peter Drucker's key result areas does not include?		Control

	All plans are also?		Control Tools
	An example of a "sales forecast" would be?		predicted enrollment next year at a university

	According to Nobel Laureate Herbert Simon, decision making involves three phrases. In which of these would alternative courses of action be developed?		Design Phase
	The terms "states of nature," "contingent values," "probability" and "expected value" would be associated with a(an)		payoff table

	In a break even chart the vertical axis shows? and the horizontal axis shows?		vertical shows dollars and horizontal shows quantity sold
	According to classical management theory authority and responsibility should be?		Equal

	An organization chart shows all but what?		qualifications of the employees
	In the Thrombosis Supply Company the controller is authorized to give directions on accounting procedures to the bookkeepers at each of the regional sales offices. What kind of authority is involved here?		functional

	If the sales manager has the authority to hire, fire, or give direction to salesmen, what type of relationship is this?		a line relationship
	If there is a limit to the number of subordinates a single manager can supervise, what is the principle called?		Span of Control

	The scalar principle states that there should be?		a clear chain of command
	What principle states that, "once policies and procedures have been established, most things should be handled at lower levels and only unusual matters should be referred to higher levels for decision."		Exception Principle

	The management function that matches people with the demands of the organizational structure is called?		staffing
	the attempt to reflect the significant investments involved in acquiring, developing, and maintaining the human resources of the firm is the concern of?		human-asset accounting

	the process of developing complete information about what a job involves and what skills are needed to do it is called?		job analysis
	the process of studying jobs for the purpose of determining how much money should be paid for performing them is called?		job evaluation

	the organization most likely to be involved in an attempt by a union to organize employees of an organization is?		NLRB-National Labor Relations Board
	Most union contracts provide as the final stage of the grievance procedure?		arbitration

	staffing is a function and process which?		puts people into the organization
	Something that follows behavior and causes an increase in the probability of its reoccurrence is called a?		reinforcer

	A direct practical application of the Motivator-Hygiene Theory has been?		job enrichment
	Susan Jones delegates a lot, gives her subordinates plenty of authority and responsibility, and involves them in making important company decisions. Susan seems to be using which Theory?		Using Theory Y

	The approach to leadership which emphasize leader-follower differences in such things such as intelligence, initiative, energy level, and motivation are known as?		Trait Approaches
	The Ohio State and University of Michigan researches on leadership after WWII focused on the leader's?		Behaviors

	When one induces or influences others to work towards some objective-this is one definition of?		leadership
	A leader who consults with subordinates and gets their suggestions when making a decision would be using what type or style of leadership?		participative

	The idea that once procedures are established, management should focus on those cases where standards are not being met is called what principle?		Exception
	The control process does not include...		maximum performance possible

	To be effective, controls (and the feedback of control information) should have the following qualities EXCEPT?		Being widely publicized
	In terms of frquency of occurence (how often they are applied) controls are classified as?		constant, periodic, occasional

	At the opposite end of the continuum from external control would be?		self control
	A work group norm for high levels of production would be an example of what kind of control?		Continuous

	According to Douglas McGregor Theory X emphasizes what type of controls? And Theory Y emphasizes what type of controls?		Theory X emphasizes External control Theory Y emphasizes Self control
	In the graphic method of determining Economic Order Quantity, EOQ is the point at which?		ordering cost equal carrying cost and total costs are lowest

	The ABC Inventory System focuses attention on those groups of inventory items that are?		most costly and most critical to operations
	A Gantt chart is useful for (and is primarily used for)?		scheduling

	On a Gantt chart the vertical axis would list or show?		activities
	PERT stands for?		Program Evaluation Review Technique

	Moving from lef tto right on the PERT chart we go from what to what?		the start of the project to the completion of a project
	Which of the following is not a basic function of the management process? controlling, organizing, leading, working, planning		working

	Which of the following functions or activities requires recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? planning, organizing, staffing, leading, controlling		staffing
	Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job?		Frederick W. Taylor

	Which study found that when workers know they are being watched, their productivity increases		The Hawthorne studies
	The Behavioral approach to management focused on		the worker

	The external environment factor that states: The values and culture that affect the way people feel about the organization they are in and about work itself is		sociological factors
	The external environment factor that includes: Factors that have a less immediate effect on a business such as the nation's rate of inflation or recession, unemployment rate, or standard of living, is		indirect economic factors

	The resources within an organization, used to achieve its goal, make up the _________ of a business		internal environment
	What addresses the organization's basic mission or business, issuing broad statements of purpose or direction that have a long lead time.		Strategic planning

	GAP analysis		is a planning approach for determining where an organization as today, is a planning approach for determining where an organization will go into the future, is a planning approach for determining how an organization will reach its goals, provides a diagram showing a company's present momentum and its potential.
	The SWOT approach assesses an organization's		Strengths, Weaknesses, Opportunities, Threats.

	__________ is the process of using the resources and personnel of an organization in an orderly way to achieve the objectives and long-term goals of the organization.		organizing
	Which of the following is the most common type of departmentalization? Process, Geography, Customer/Market, Method, Function		Function Departmentalization

	A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric coloring. What type of departmentalization is this?		Process Departmentalization
	A ______ organizational structure is the simplest form and has clear lines of authority and ease of decision making.		line

	The management of people/labor should be handled by what department in an organization?		Human Resources
	When a candidate for a position is asked general, open-ended job related questions, they are experiencing what type of interview?		Unstructured Interview

	Which of the following is NOT a major influence on the rate of compensation? Voluntary retirement, Competition, Laws, Company's profitability, Unions		Voluntary retirement
	Which type of separation is most unpleasant for an employee		Termination

	Leadership can _______ subordinates to help the organization achieve its goals.		motivate, influence, direct, and communicate
	Which source of power is based on an individual's knowledge, special skills, abilities, or previous experience?		Expert power

	Which source of power is based on a manager's ability to punish a subordinate?		Coercive power
	A budget is what type of control?		Financial

	A/An ________ is a formal evaluation of an organization's financial statements, performed either by an outside accounting firm or by an internal department.		financial audit
	Which type of decision making is carried out by lower level management and deals with specific day-to-day processes?		Operational decision making

	A problem solver is a style of problem solving reflected by the manager		who confronts the problem, reacts to it, and makes those changes necessary solve it
	The process by which a sender transmits content is known as		encoding

	When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication?		upward communication
	If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution?		Avoidance

	A short letter written to a potential employer with a resume attached is known as a		cover letter
	A cost that varies directly with the quantity produced of a product is known as what type of cost?		variable

	A reason to enter international markets may be which of the following?		proximity to raw materials, proximity to customers, global marketing, labor savings
	_________ is the process of getting results accomplished through others.		delegating

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