BOOKING FORM Casa Serenity (Fields marked with * are mandatory)
PARTY LEADER'S NAME & ADDRESS FOR CORRESPONDENCE | ||
Title: Mr Ms Mrs Miss Dr | Name*: | Surname*: |
Address*: | Address 2: | Address 3: |
Post Code*: | County*: | Country*: |
Tel. (Daytime)*: | Tel. (Evening): | Tel. Mobile: |
Email*: * Your booking confirmation will be sent electronically |
GROUP MEMBERS | ||
Adults*: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 | Children (2-14): 0 1 2 3 4 5 6 7 8 9 10 | Infants (0-2): 0 1 2 3 4 5 6 7 8 9 10 |
VILLA DETAILS | |
Name*: | Code*: |
Arrival Date*: DD 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 17th 18th 19th 20th 21st 22nd 23rd 24th 25th 26th 27th 28th 29th 30th 31st MM January February March April May June July August September October November December YYYY 2010 2011 2012 | Departure Date*: DD 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 17th 18th 19th 20th 21st 22nd 23rd 24th 25th 26th 27th 28th 29th 30th 31st MM January February March April May June July August September October November December YYYY 2010 2011 2012 |
OTHER REQUIREMENTS | |
* it's a condition that all clients insure against all holiday risks | |
How did you hear about us?*: Please, select one I’m already a customer Google search Yahoo search Bing search Holiday Magazine ad Friend Other | If other, please specify: |
ADDITIONAL COMMENTS (Max 200 character) |
TERMS & CONDITIONS |
These Booking Terms & Conditions and the General Booking Information contained on our web site will form the basis of your agreement. BOOKING FORM To make a booking a Booking Form will need to be accurately completed and returned. We require a deposit of 50% if booking ten or more weeks prior rental start date, or full amount if booking made less than 10 weeks, this has to accompany the Booking Form. Until that time no contract or agreement will be considered to exist between us. If payment of deposit or full rental amount has not been received within 5 days from the time of booking, we reserve the right to take the balance / deposit from the card details provided, or the full amount if booking within 10 weeks of departure. PARTY LEADER AND GROUP COMPOSITION The Party Leader is the person who holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouses' names are not considered interchangeable. Accommodation is provided only for those on the Booking Form. Any additional persons wishing to book are required to notify us, as soon as possible and make confirmation in writing with any payment due immediately, unless we advise otherwise, but no later than 8 working days before departure or we reserve the right to refuse any such persons and may cancel the booking. No persons other than those stated on the Booking Form shall be entitled to utilise and have the benefit of the accommodation and facilities of the property. The number of people staying at the villa must not exceed the maximum number as shown on website. The property owner will ask any person to leave the villa in a case of non compliance. Subletting, sharing or assigning the accommodation is prohibited. In the event that a person not named on the Booking Form or accepted as an additional person is deemed by us as utilising the accommodation and facilities, we reserve the right to raise an additional charge for such accommodation etc, which shall be the joint and several liabilities of the clients. Additionally, should any activity or large gathering of people other than those noted on our invoice take place (e.g. party, wedding reception) we must be informed about it at the time of booking beforehand. You may be charged an extra cost for cleaning / maid service and a further security deposit may apply. Our villas are let for holiday purposes only and commercial activities may only be carried out with our prior knowledge and or written approval on our invoice. RENTAL PERIOD All rental periods are indicated. Prices shown refer to one week rental period. The rental charge includes: the villa for the rental period; a weekly change of bed linens, bath towels; house wares such as linens, cooking utensils and china; electricity; water and hot water from taps; garden and pool maintenance; all local taxes. It does not include: outgoing telephone calls; Extra Services as requested; central heating, swimming pool or hot tub heating; repairs for damages to the property caused by your party; food; travel; car rental; transfers and travel insurance; staff gratuities. PRICE & THE PAYMENT SCHEDULE Changes to the prices might occur during the year and updated information. If changes occur to the prices, the price will not change for existing reservations. The payment schedule for the rental price is as follows:
If payments are not received on time we reserve the right without prior notice to cancel the booking outright and apply cancellation charges. METHODS OF PAYMENT Payments can be made by bank transfer to the following details: Account holder: Agostinho F. R. Bettencourt NIB: 0018 0000 51747018020 22 IBAN:PT50 0018 0000 51747018020 22 SWIFT: TOTAPTPL PRICE GUARANTEE Once you have made a booking and paid a deposit, we guarantee that the cost of your holiday will not change, no matter what happens to exchange rates or aviation fuel costs. DAMAGES & BREAKAGES Any damage caused by clients, or any third party invited by them to the accommodation, shall be the joint and several liability of the clients. Liability under this clause shall be the cost of replacement and/or reinstatement, which will be deducted from the breakage deposit. Should the amount of breakages/damages costs exceed the amount of the deposit, an invoice for these costs together with any administrative charge and/or legal expenses incurred will be raised. Delivery of our invoice representing the costs of replacement and/or reinstatement shall be deemed to be accepted by the clients as their liability to us under this clause. When final payment is made, the breakage deposit will be excluded from the final payment. On arrival, a representative will meet with you to receive a breakage deposit to the value of £500 cash. This value will be returned on day of departure if no damages were incurred. Should the amount of breakages/damages costs exceed the amount of the deposit, arrangements will have to be made during the stay.
IF YOU CANCEL YOUR HOLIDAY If you want to cancel the entire holiday, you must send us a cancellation instruction in writing, signed by the same person who signed the booking form for the holiday. Cancellation takes effect on the date we receive your written cancellation instruction. If you fail to make payments to us in accordance with these Booking Conditions we may treat this as a cancellation by you. If you cancel your holiday at any time after your booking has been accepted by us, then you must pay us a charge to compensate us for the expense and losses which we will incur as a result of your cancellation. The closer your cancellation is to the departure date, the less likelihood there is of us being able to recover those costs by re-selling the holiday at the website price. For this reason our cancellation charges increase the closer the cancellation is to the departure date. If you have to cancel for a reason covered by your insurance policy you should be able to recover cancellation charges. The cancellation charges will be calculated in accordance with the table below and will be notified to you by us following your cancellation instructions. Where one or more members of a party which has booked a holiday together wishes to cancel his or her holiday, but the remaining members of the party do not, then the cancellation charge will be based upon the price of that person's or those person's holiday.
All cancellations must be made by recorded or registered delivery. BOOKING ALTERATIONS If you wish to change your holiday after it has been confirmed, we shall do what we can to satisfy your requirements, but this may involve a minimum charge of £20 per booking change. CHILDREN’S SAFETY Clients with infants and small children should check if a crib, cot or high chair is available and, where applicable, what the charge is. These may not conform to safety standards and are used at the client's own risk. Bedding for cots and cribs is not supplied. Please ensure that your children are not left unsupervised at any time and be especially careful with balconies, swimming pools and stairs. Please note that parents are responsible for the actions of their children at all times. HEALTH & SAFETY Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower. Please take the time on arrival to familiarise yourself with the safety features and layout of the villa. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. If you should have any questions or concerns in this regard, a Villa Representative will be happy to assist. If you have any concerns, please call her/him on the following number (00351) 968394889. We aim to ensure that all of our villa is as child friendly as possible. However, care should always be taken, especially round the pool area with supervision being given to children at all times. Should you have an accident anywhere in or around the villa you must report this straight away to your Villa Representative. There are also be roof terraces with low walls, where we ensure these are gated or blocked off. If you have any concerns about the safety of your villa please contact your Villa Representative immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible. Many single storey villas have several steps inside them and gardens may have some drops or slopes. Several villas have staircases that can be steep and occasionally low head heights. The ground surface inside and outside the villa may be wet due to the maid cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure you safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times. Please always ensure that children and non-swimmers are supervised around the pool area (also see "Use of Swimming Pools"). Please remember that it is your responsibility for the welfare of the members of your party. If there is an accident in or around the villa please call your Villa Representative. SECURITY Crime does occur and you need to have the same responsibility for your personal safety and belongings as you do at home. Be sure to close and lock all the villa windows, shutters and doors at night and set the security devices when you are away from the villa during the day or at night time when you are in bed. Also take care to secure the areas of the villa not visible to you if you are around the pool. In the event of theft, report this to your Villa Representative who will assist you with the local police. Be sure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters. USE OF SWIMMING POOLS The pool sizes in our descriptions are approximate and for guidance only. Some pools are irregular shaped and have been measured at the longest and widest points. Pools are maintained and cleaned on a regular basis. A pool net is provided, and it is normal custom for clients to remove any debris, such as leaves and twigs, between visits by the pool maintenance company. Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected. If you have any concerns about your pool, contact our Villa Representative immediately. Some pools now have salt-water filtration systems as opposed to using chlorine. Please ensure that the villa you book is suitable for your requirements regarding children and non-swimmers. Swimming pools are an essential part of the holiday for many people, but remember that, misused, they can be dangerous. However, by applying just a few simple common sense rules you can be sure of thoroughly enjoying your time in the pool. Please observe our strict no diving policy, as serious accidents can be caused. The Villa Owner will not accept any liability for any claims as a result of diving accidents. Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet. Do not go out of your depth and know your own limits. Do not swim if you cannot see the bottom of the pool. If this is the case contact your Villa Representative as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non water proof types are used. Please remember that use of the poolside shower before swimming can help to keep the pool clean. Children and fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water. Beware of dangerous surfaces, drainage channels slippery tiles or raised edges. Always supervise children and non-swimmers in and around the pool area. Avoid swimming if you have been drinking alcohol, especially late at night. Take care with drinking glasses at the poolside. If a villa has a supply of unbreakable glasses, please use them. Do not swim within 1 hour of eating - it can be fatal. Some of our villas feature infinity or spill over pools which means that one side of the swimming pool is a water fall with no barrier. When you are swimming the blue of the pool, meets the blue of the sky or sea, which aesthetically is very pleasing. These pools are safe but care should be taken regarding children. If you have any doubts about the suitability of this type of pool, please enquire at the time of booking for details of your chosen villas pool. Chlorine is used in the majority of swimming pools to keep the water safe to swim in. Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect and the property owner does not accept any responsibility for any damage caused to client's property, whilst complying with our contractual obligations to ensure your swimming pool remains safe to use. We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. Shampoos are available both in the UK and in most supermarkets or chemists abroad which can resolve this problem. SWIMMING POOL HEATING Our pool has been fitted with pool heating, making the pool 3° C to 5° C warmer at 1 pm during the day than a non-heated pool under normal circumstances at the relevant time of year and whether a pool cover is used or not. This provides the pool with a beneficial warming, but does not make it a 'hot' pool. Please note that this will not necessarily mean that the pool will feel "warm" especially in the early and late parts of the year. Additionally, a pool heater will generally only be set to heat the water to a maximum of 28 Celsius (subject to the exterior ambient temperature), as temperatures in excess of this stimulate bacteria. Between October and April the pool heating equipment may not be adequate to heat the pool to a comfortable temperature and under these circumstances, no refund will apply. The villa owner cannot be responsible for any non-operational time out of our control. In the case of any malfunction, we will endeavour to rectify it as soon as possible and our liability shall not exceed £150 per villa per week in total. If the pool has a cover, please use it. It will significantly increase the temperature of the water, but care must be taken at all times when a pool cover is used to ensure the safety of users especially children. WEATHER During unusually dry periods water shortages may occur in rural locations with the result that lawns may become scorched and wells may malfunction slightly and produce odd smells. Likewise, sudden rains can seriously affect roads, drives and stated driving times. FORCE MAJEURE Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars and acts of terrorism (including the cancellation of flights as a result thereof), insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected, or the failure of third parties (such as suppliers and subcontractors) to perform their obligations to the contracting party. PUBLIC SUPPLIES OR UTILITIES We accept no liability for failure of public supplies or utilities such as water, gas or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible. Nor shall we accept responsibility for the failure of a third party supplier or their employees to provide or deliver their service where we have no direct control over that supply or delivery or the monitoring of that service. DEATH, BODILY INJURY OR ILLNESS We do not accept responsibility in respect of death, bodily injury or illness of, or to the signatory to the contract and/or any other named person on the booking form, except when caused by the negligent acts and/or omissions of our employees, agents, suppliers or, sub-contractors while acting within the scope of or in the course of their employment, agency, contract of supply or sub-contract. We shall afford every assistance to a client who through misadventure suffers illness, personal injury or death during the period of the holiday arising out of an activity which neither forms part of the foreign inclusive holiday arrangements nor forms part of an excursion offered through us. Such assistance shall take the form of advice, and guidance. BEHAVIOUR We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion or that of our employees, Villa Representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, we reserve the right to refuse any bookings that we think will be a nuisance to the owner. This would normally apply where a very large group of persons seek to book which we feel may affect the enjoyment of other holidaymakers in the location or cause undue wear and tear to the property. COMPLAINTS In the unlikely event that you do encounter a problem you must immediately notify our local representative to try to resolve this problem at the time. If there is an identified problem at your accommodation we reserve the right to access the property to rectify any problem and allowances must be made by you for any local conditions regarding the reasonable time taken to rectify the problem. A failure to notify us, or allow us or our suppliers to rectify the problem, will reduce or negate any claim for compensation that you may wish to make. If your complaint cannot be resolved locally you are required to report Please bear in mind that complaints raised on your return from holiday are rarely resolved satisfactorily and we will not deal with any complaint that has not been reported to our local representatives unless there is a valid reason for not doing so. LAW AND JURISDICTION Your contract made under the terms of this agreement is subject to Portuguese Law and Jurisdiction. RESPONSIBILITY By completing and returning the Booking Form, you and all members of your party acknowledge full awareness of these Booking Terms & Conditions and agree to accept and abide by the terms stated. |
Please, consider that this form does not represent a confirmation of your booking until you have confirmed proof of payment. Once you complete and send us this form, we will contact you within 24 hours to complete your booking and confirm arrangements. |
I confirm I am authorised to make this booking enquiry on behalf of all guests during my rental period. I have read, understand and agree to the Villa´s Booking Terms & Conditions. |
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