Complete this letter of Inquiry. Choose the words and word combinations from the box. Translate the letter.

We hope to receive your reply soon. 25 June 2013 Sales Manager Dear

Ref Subject Yours faithfully Please let us THOMAS & CO. LTD

1) __________

Regrent Street 435

London W. I.

2) __________: DS/RC

3) __________

The Krakatau Steel Engineering Co.

Cilegon

West Java

4) __________ Sir or Madam,

5) __________: Request for Catalogue

We saw your advertisement in the “Metal Worker” a few days ago and interested in your steel products.

6) __________ have the details of your product together with the sample, terms of payment and the price list. If the quality is satisfactory and the terms are reasonable, we will place a large order soon. Could you give us details of discount and the fastest delivery terms.

7) __________

8) __________,

Mr. John Lennon

9) __________

READING

TEXT 3

Skim the text to grasp the general idea. Decide if the following statements are true (T) or false (F).

1) Business letters are more formal than business emails.

2) Abbreviated forms are not used in emails.

3) You can always start your email with “Hello”.

4) Only related information should be included into your reply.

Business emails are generally less formal than business letters. Business emails written to colleagues are generally direct and ask for specific actions to be taken. It is important to keep your business emails short. Here are both formal and informal email examples, as well as important points to remember when writing business emails in English.

Remember

· If you are writing to someone you don't know a simple "Hello" is adequate. Using a salutation such as "Dear Mr. Smith," is too formal.

· When writing to someone you know well, feel free to write as if you are speaking to the person.

· Use abbreviated verb forms (He's, We're, He'd, etc.).

· Include a telephone number to the signature of the email. This will give the recipient the chance to telephone if necessary.

· It is not necessary to include your email address as the recipient can reply to the email.

· When replying eliminate all the information that is not necessary. Only leave the sections of text that are related to your reply. This will save your reader time.

Read the email and answer the questions below.

Hi Tom,

Listen, we've been working on the Smith account and I was wondering if you could give me a hand? I need some inside information on recent developments over there. Do you think you could pass on any information you might have?

Thanks

Peter Thompson

Account Manager, Tri-State Accounting

(698) 345 - 7843

1. Does the addresser know the addressee well?

2. What does Peter do?

3. What does the addresser ask for?

4. Is the message polite?

5. Is the email formal or informal?

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