There is more than one word that can be used.

1. The person responsible for the cooking in the kitchens.

2. The person who looks after guests' reservations.

3. The person responsible for keeping the hotel clean and supplying linen.

4. The person who looks after all money paid to or by the hotel.

5. The person responsible for greeting guests, helping them with their luggage, organizing their transport, and dealing with their mail.

6. The person in charge of service to gests in the restaurant.

Dealing with money

Task 1

Match the extract from four conversations (a – d) with the places (1 – 4)

a travel agent’s 3. a currency exchange

A bar 4. a hotel

a).

A. I’d like to change some Canadian dollars. Is the exchange rate the same as yesterday?

B. Yes, it is.

A. And what the commission?

B. It’ two per cent.

A. OK, can you change two hundred dollars?

b).

C. Good morning. I’d like to settle my bill now.

D. Yes, sir. How would you like to pay?

C. Do you take traveller’s cheque?

D. I’m afraid not. We only take credit cards or cash.

C. I’ll pay by credit card, then. Is Visa OK?

D. Visa is fine. What’s your room number?

c).

E. Can we have the bill, please?

F. Yes, that’s €27.50 altogether.

E. OK. Here’s fifty. Sorry, I don’t have anything smaller.

F. No problem.

E. Can I have a receipt, please?

F. Sure. Here’s your change, and your receipt.

d).

G. So, the total price is €1,500 – that includes flights, hotel vouchers, and insurance.

H. That’s fine.

G. I need to take a ten per cent deposit now. You can pay the balance later.

H. OK, here’s my credit card.

Task 2

Complete the definitions (1 – 10) with words in the box. They all appear in the dialogues. Check back if you need to.

	cash	A	extra money that you pay for a service
	credit card	B	a piece of paper that shows how much you must pay
	traveller’s cheque	C	a sum of money which is the first payment for something
	change	D	money in the form of notes or coins.
	commission	E	money you pay to protect yourself against something bad happening.
	deposit	F	a piece of paper that shows how much you have paid
	exchange rate	G	a cheque you can exchange for foreign money
	bill	H	a plastic card you can use to pay for things
	receipt	I	the money you get back if you pay more than something cost
	insurance	J	the value of one currency compared to another.

Who says these things, the customer (C) or the person (P) serving them?

	Can I have a receipt, please?
	How would you like to pay?
	Can you tell me the exchange rate for Canadian dollars?
	Do you take traveller’s cheques?
	Here’s your change, and your receipt.
	We only take credit cards or cash.
	Can we have the bill, please?
	I need to take a ten per cent deposit.
	Can I change two hundred dollars, please?
	That’s €27.50 altogether.
	The total price is € 1,500.
	And what’s the commission?
	Is Visa OK?
	Sorry, I don’t have anything smaller.

Read the texts and say which of the described banking services you usually apply for. Do you need a bank if you go abroad?

Дата добавления: 2015-11-16