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Test Questions.

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  1. Answer the following questions on the text.
  2. Answer the following questions on the text.
  3. Answer the following questions on the text.
  4. Answer the following questions on the text.
  5. Answer the following questions on the text.
  6. Answer the questions in writing.
  7. Ex. 4. Answer the receptionist's questions.
1. Which of the following functions cannot be performed by an administration system?
A. Supporting routine business functions
B. Recording and monitoring business performance
C. Supporting customer service
D. Persuading customers to buy at the point of sale
   
2. The administrative system used by a business to check its finances for mistakes is known as:
A. Total Quality Management
B. Internal audit
C. Budgetary control
D. Quality control
   
3. Which of the following criteria could not be used for evaluation of the efficiency of an administrative system operated by a firm maintaining photocopiers?
A. Reduced call-out time for copier engineers
B. Increased sales revenues
C. Faster dispatch of spare parts to engineers
D. Quicker dispatch of reminders to customers who are late payers
   
4. Which of the following is a non-routine task in a manufacturing firm?
A. Monitoring production costs
B. Recording weekly sales volumes
C. Recording credit sales
D. Dealing with a power failure
   
5. A primary administrative function of the support services department is:
A. To ensure that accurate records and processing of sales occur
B. To maintain stock levels and to re-order on time
C. To ensure that routine maintenance is undertaken
D. To ensure that materials are purchased on time
   
6. How best could an organisation measure how well it is functioning?
A. Compare actual performance with targets
B. Ask competitors
C. Ask staff and customers’ opinions
D. Market research
   
  Questions 7 – 9 share the following answer options:
A. Finance
B. Personnel
C. Sales
D. Purchasing
  Which of the above administrative functions would be used for the following?
7. Recording and dealing with customer inquiries
8. Handling cash and making payments
9. Preparing a job advertisement
   
10. The main British Standard to measure quality is known as:
A. Total Quality Management
B. ISO 9000
C. The BSI
D. BS5750
   
11. Answer the following questions: · What is an administration system? · Suggest two examples of a routine function and a non-routine function that an administration system would support in a business. · Explain two ways in which Information Technology can improve the operation of these support functions. · Suggest and explain one other way the operation of the administration system might be improved.
12. Answer the following questions: · What is a computer network? · What is the difference between a WAN and a LAN? · Explain how a computer network could help the purchasing department improve its administration in a large firm. · Suggest two software applications a business could use, and how they can be used, to improve the operation of its administration system.

Case Study ‘Satellite Supplies’

You work for a small but rapidly growing firm called Satellite Supplies producing and distributing Satellite TV equipment. The firm started as a sole trader business, with the owner undertaking all of the various tasks needed to run the firm. The tasks varied from banking cash, to ordering supplies, sending out invoices, chasing late payers, taking new orders, and marketing and delivering the goods.

Now the firm has a turnover of £300,000 per annum and employs 5 people. However, it is still being run without any proper business systems, and all decision-making and paperwork still depend for action on the original owner. Recently, because of the heavy workload, it has been decided to look at the kinds of systems that other, more established firms use and then adopt the best of these for Satellite Supplies.

You have been asked to prepare a report explaining the administration system used in a firm (or firms) that you have chosen for investigation (this could be a work experience firm, your school/college administration system, or any firm known to you).

Your report should include the following discussion elements:

1. Why firms need administration systems.

2. The kinds of tasks requiring administrative systems at Satellite Supplies and the business functions that would undertake them.

3. The kinds of international quality standards which could be used by the firm to improve the quality of its administration.

4. How the suitability of any administrative systems introduced could be evaluated.

5. The use of a questionnaire to find out the opinions of users, employees, and customers, to help guide the design of an administrative system that could be employed by Satellite Supplies.

6. How the introduction of computers could help the operation of the administration system, in terms of work load, productivity and other improvements.

7. What software applications you would recommend to the firm to use in administration.

Use word processing or desktop publishing computer software to prepare your report, to cover Information Technology core skills. Present the main conclusions and recommendations of your report in an oral presentation to your class group, using slides and handouts if appropriate.


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