Unit 3. Hotel Facilities and Other Services

Topical Vocabulary

1. personnel / staff – персонал, личный состав, сотрудники

2. family room – комната, рассчитанная на семью

3. health club – фитнесс клуб

4. lounge – 1) салон; комната для отдыха с удобными креслами, диванами; гостиная в отеле; 2) вестибюль (в гостинице, ресторане); 3) бар первого класса (в некоторых пивных; также lounge bar)

5. packaged hotel – комплексный отель

6. auditorium – зрительный зал, аудитория, конференц-зал

7. casino – казино

8. catering – поставка продуктов, обслуживание обедов

9. exhibit area – выставочная площадка

10. gambling – азартная игра, игра на деньги

11. self-contained complex – самообслуживающийся, независимый, автономный комплекс

12. snack bar – закусочная, буфет

13. trend – общее направление, тенденция

General Services

· 24-hour hall-porters

· 24-hour room service

· safety deposit boxes available

· currency exchange

· security staff on duty 24-hour

· a staff to guest room of 2:1

· multi-lingual staff

· minimum twice daily maid service

· non-smoking rooms

· lifts

· bar

· restaurant

· car hire

· chauffeur driven car service

· doctor on call

· baby cots

· interconnecting rooms

· laundry and dry cleaning

· shoe cleaning

· luggage unpacking and packing

· valet service

· valet parking

Beauty and Fitness

· gentlemen’s barber and ladies’ hair salon

· indoor swimming pool

· fully equipped gym with weight training machines, sauna, steam room and massage service

· fitness center

· aerobics classes

· health spa facilities with hydrotherapy bath, European style Vichy shower

· facial treatment, manicure and pedicure facilities

Business and Technology

· business trolley with printer, scanner, word processor, facsimile machine and manual typewriter available

· direct dial telephone and voicemail

· USA and UK modem points

In-room facilities and services

· toiletries, bathrobes, slippers and hairdryers in every room

· bedside panel with radio, light, TV and air conditioning control

· mistfree bathroom mirror

· in-room safe

· newspaper twice daily

When visiting another place, business people often have to stay one or more nights at a hotel. What do they look for in a hotel? Mark what you think is:

ü essential

ü preferable

ü unimportant

Ø good food

Ø access to a fax

Ø friendly staff

Ø double bed

Ø bar

Ø sauna

Ø car park

Ø room service

Ø sport facilities

Ø fridge in the room

Ø conference facilities

Ø private bathroom

Ø central location

Ø telephone in the room

Ø hotel as a part of a well known chain

Ø restaurant open to non-residents

Ø proximity to an airport or station

Ø in-room safe

Ø newspaper twice daily

Ø facial treatment, manicure and pedicure facilities

Ø chauffeur driven car service

Ø doctor on call

Ø baby cots

Ø car hire

Describe the accommodation and catering services that are available in your country or region, including the different varieties.

X Are they suitable for serving large numbers of tourists?

X Do they offer special features?

X Can they be improved?

Дата добавления: 2015-12-08